An image of the glass systems factory An image of a worker operating machinery An image of the glass systems delivery fleet An image of a worker with stained glass unit

Our flagship purpose built branch in Swansea is the heart of our operation, and where we produce 30,000 insulated glass units per week.

Our continual investment in state of the art machinery, combined with our high calibre workforce allows us to lead the industry in insulated glass unit production methods.

Our dedicated fleet of transportation vehicles get our products to the centre of your operation, whether that be your warehouse or a worksite.

Our dedicated stained and bevelled glass studio and the attention to detail we’re known for allows us to provide our customers with the very best option each and every time.

PRIVACY POLICY

1. Introduction

We understand that your privacy is important and how your personal data is used is important too. At Glass Systems Group we respect and value the privacy of everyone who visits our website, where we will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your use of our website. If you do not accept and agree with this Privacy Policy, you must stop using this website immediately.

2. Information About Us

Our Site is owned by Glass Systems Limited and operated by the Glass Systems Group, on behalf of all our UK legal entities (Glass Systems Limited, Glass Systems Direct Limited, Glass Systems North Limited, and Vizor Tempered Glass Limited). These are private limited companies registered accordingly. The registered and main trading address of each entity is available on our website.

3. What Does This Policy Cover?

This Privacy Policy applies to your use of this website. When our website contains links to other websites then please be aware that we have no control over how your data is collected, stored, or used by other websites. We advise you to check the privacy policies of any such websites before providing any data to them.

4. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”.

Personal data is any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers information such as identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

(a) The right to be informed about our collection and use of your personal data.

This Privacy Policy should tell you everything you need to know, but you can also contact us to find out more or to ask any questions using the details provided below.

(b) The right to access the personal data we hold about you.

We describe below how to do this.

(c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.

Please contact us to find out more.

(d) The right to be forgotten

This is the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us regarding this.

(e) The right to restrict (and prevent) the processing of your personal data.

Please contact us to find out more.

(f) The right to object to us using your personal data for a particular purpose or purposes.

Please contact us to find out more.

(g) The right to data portability.

This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data.

(h) Rights relating to automated decision-making and profiling.

We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us. Further information about your rights can also be obtained from the Information Commissioner’s Office (ICO) or your local Citizens Advice Bureau (CAB). If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

6. What Data Do We Collect?

Depending on your use of the website, we may collect some or all of the following personal data:

(a) Name; (b) Postcode; (c) Address; (d) Email address; (f) Telephone number; (g) Business name; and (h) Information about your preferences and interests.

7. How Do You Use My Personal Data?

Under the GDPR, we must have a lawful basis for using your personal data. The lawful basis of our use of your personal data is ‘legitimate interest’ as it is reasonable to expect that you will be contacted about your enquiry having entered your details into an enquiry form.

Your personal data may be used for one of the following purposes: (a) Personalising and tailoring our products/services for you. (b) Responding to enquiries. (c) Communicating with you. This may include responding to emails or calls from you.

Where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, mail or telephone with information, news, and offers on our products/services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out of such communication.

8. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in relation to the reason(s) for which it was first collected. Your personal data will therefore be kept for 12 months from the date of last communication with you.  

9. How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.

10. Do You Share My Personal Data?

We do not share your personal data with other companies. We do not share your personal data with third parties. In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.  

11. How Can You Control Your Personal Data?

In addition to your rights under the GDPR, when you submit personal data via our website, we aim to give you strong controls on our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails.

12. Can You Withhold Information?

You may access certain areas of the website without providing any personal data at all.

However, to use all features and functions available you may be required to submit or allow for the collection of certain data.

13. How Can You Access Your Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal addresses shown below.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one calendar month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three calendar months from the date we receive your request. You will be kept fully informed of our progress.

14. How Do You Use Cookies?

Our website uses website analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our website is used. This, in turn, enables us to improve the website and the products/services offered through them. The analytics services used uses Cookies to gather the required information. You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device. You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our website more quickly and efficiently including, but not limited to, login and personalisation settings. It is recommended that you keep your internet browser and operating system up to date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

15. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Data Protection Officer): Email address: data.protection@glasssystems.co.uk. Telephone number: 01792 773752. Postal Address: Glass Systems Limited, Millstream Way, Central Business Park, Swansea Vale, Swansea, SA7 0AE.

16. Changes To This Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be immediately posted on the website and you will be deemed to have accepted the terms of the Privacy Policy on your first use of the website following the alterations. We recommend that you check this page regularly to keep up-to-date.  This version of the privacy policy was created on 24th May 2018.

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